Welcome to our counselling team!
Due to the large number of enquiries, we may take a bit longer to get back to you. We appreciate your understanding and apologise for any inconvenience.
We provide counselling in accordance with the General Act on Equal Treatment (AGG for short). This Act protects against discrimination in Germany. It prohibits unequal treatment on the following grounds:
- Ethnic origin
- Racism, antisemitism
- Religion or belief
- Age
- Gender (this also includes sexual harassment)
- Sexual identity
- Disability
The AGG applies mainly in the workplace and sometimes also in private contexts, such as when shopping or visiting swimming pools, gyms or clubs. However, there are many areas in which the Act does not apply. This means that, in some cases, we may unfortunately not be able to help.
Would you like to quickly find out whether we can help you?
Situations in which we cannot provide counselling and advice to you:
We cannot help you in the following cases, for example:
- Discrimination in public spaces and criminal offences
- Public life, leisure, media, internet
- Public authorities (only in German) such as the justice system and police (only in German) or other government institutions, except in relation to job applications
- Public schools, institutions of higher education (only in German) or examination offices
- Ongoing court proceedings
- General dissatisfaction without a specific incident
- Cases unrelated to
- Ethnic origin
- Racism, antisemitism
- Religion or belief
- Age
- Gender (this also includes sexual harassment)
- Sexual identity
- Disability
- Incidents that occurred outside Germany or more than a year ago
- Reports containing offensive or threatening language
We cannot offer psychosocial support.
What we can do
We provide confidential, free and independent information.
Non-binding initial counselling providing information on your rights and options under the General Act on Equal Treatment (AGG)
- Guidance on deadlines and next steps
- Support through
No individual case-specific counselling or binding legal advice
Referral to specialised services
Where possible, we will refer you to suitable contact points for counselling near your place of residence.
How to contact us:
Please note:
Please do not send us photos, videos or audio recordings. Such recordings may violate criminal law. Therefore, we are not allowed to consider them and will delete them immediately
Brochures for those seeking advice
Principles of our work
- Independence
- Respect: We treat you with respect and, conversely, we will not tolerate insults, threats or aggressive behaviour towards our staff. We will not respond to such enquiries.
- Data protection
- Transparency
You can find a comprehensive overview of our counselling standards (only in German) here.
Why it is important to report discrimination
Your report not only helps you personally, but also strengthens protection against discrimination in Germany:
- We prepare reports and recommendations to drive political change.
- Researchers, the media and organisations use the data for studies and analyses.
- Decision-makers can develop new measures and laws based on the findings.